{"id":6423,"date":"2025-11-12T11:41:28","date_gmt":"2025-11-12T09:41:28","guid":{"rendered":"https:\/\/autoleasing.fi\/yrityksille\/?page_id=6423"},"modified":"2025-11-12T11:46:35","modified_gmt":"2025-11-12T09:46:35","slug":"complaints","status":"publish","type":"page","link":"https:\/\/autoleasing.fi\/yrityksille\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<div class=\"wp-block-group row is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group site-content has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><strong>Do you have a complaint? Let us know<\/strong><\/p>\n\n\n\n<p>At NF Fleet, service is extremely important to us. If something went wrong or is not to your satisfaction, let us know via the form below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How the complaint process works:<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>NF Fleet receives your complaint, assigns it to the relevant team and opens an investigation.<\/li>\n\n\n\n<li>We will contact you within 5 business days of receiving your complaint.<\/li>\n\n\n\n<li>If additional information is needed we will check in with you.<\/li>\n\n\n\n<li>We aim to resolve your complaint as quickly as possible, but within 2 months at the latest.<\/li>\n<\/ol>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6422-o1\" lang=\"fi\" dir=\"ltr\" data-wpcf7-id=\"6422\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/yrityksille\/wp-json\/wp\/v2\/pages\/6423#wpcf7-f6422-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Yhteydenottolomake\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6422\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fi\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6422-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:6422,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;-1&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Yrityksell\\u00e4ni on nykyist\\u00e4 autokantaa&quot;}]},{&quot;then_field&quot;:&quot;-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;-1&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Yritykseni on kiinnostunut leasingautoista&quot;}]},{&quot;then_field&quot;:&quot;-1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;-1&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;En ole viel\\u00e4 Autoleasing-yritysasiakas, mutta olen kiinnostunut palveluista&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_rollback-cf7-5.8&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.5&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.2&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.5&quot;:true,&quot;notice_dismissed_rollback-cf7-6.0&quot;:true}}\" \/>\n<\/fieldset>\n<div class=\"hide-after-submit\">\n<h2 style=\"margin-bottom: 0.8em;margin-top:0;\">Complaint form<\/h2>\n\n     <div class=\"form-columns cols cols-1-1\">\n\t<div class=\"form-element\">\n\t         <label for=\"first-name\">First name*<\/label>\n\t         <span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"first-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t<\/div>\n\n\t<div class=\"form-element\">\n\t\t<label for=\"last-name\">Last name*<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"last-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t<\/div>\n\n\t<div class=\"form-element\">\n\t\t<label for=\"phone\">Phone*<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"phone\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n\t<\/div>\n\n\t<div class=\"form-element\">\n\t\t<label for=\"email\">Email*<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/div>\n\n         <div class=\"form-element\">\n\t\t<label for=\"reg-number\">License plate<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"reg-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"reg-number\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"reg-number\" \/><\/span>\n\t<\/div>\n\n        <div class=\"form-element\">\n\t        <label for=\"subject\">I have a complaint about*<\/label>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"subject\"><option value=\"\">&#8212;Valitse vaihtoehto&#8212;<\/option><option value=\"Communications\">Communications<\/option><option value=\"Damage\">Damage<\/option><option value=\"Delivery\">Delivery<\/option><option value=\"End of contracts\">End of contracts<\/option><option value=\"Fines\">Fines<\/option><option value=\"Fuel card\">Fuel card<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Maintenance\">Maintenance<\/option><option value=\"Order\">Order<\/option><option value=\"Product\">Product<\/option><option value=\"Quote\">Quote<\/option><option value=\"Sales\">Sales<\/option><option value=\"Tires\">Tires<\/option><option value=\"Campaign\">Campaign<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t<\/div>\n\n<\/div>\n\n<div class=\"form-element width-100\">\n\t        <label for=\"additional-info\">Describe your complaint*<\/label>\n               <span class=\"wpcf7-form-control-wrap\" data-name=\"additional-info\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"additional-info\"><\/textarea><\/span>\n\t<\/div>\n\n<span id=\"wpcf7-69d9c844a79b4-wrapper\" class=\"wpcf7-form-control-wrap honeypot-www-wrap\" style=\"display:none !important; visibility:hidden !important;\"><input type=\"hidden\" name=\"honeypot-www-time-start\" value=\"1775880260\"><input type=\"hidden\" name=\"honeypot-www-time-check\" value=\"4\"><label for=\"wpcf7-69d9c844a79b4-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-69d9c844a79b4-field\"  placeholder=\"https:\/\/\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-www\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-blue extra-padding\" type=\"submit\" value=\"Submit\" \/>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Do you have a complaint? Let us know At NF Fleet, service is extremely important to us. If something went wrong or is not to your satisfaction, let us know via the form below. How the complaint process works:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6423","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - Autoleasing \u2013 Yrityksille<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autoleasing.fi\/yrityksille\/en\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - Autoleasing \u2013 Yrityksille\" \/>\n<meta property=\"og:description\" content=\"Do you have a complaint? 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